Refund & Cancellation Policy

This policy explains cancellations and refunds for JuppIt Premium subscriptions, provided by JUPPIT STUDIOS LLP ("we", "us"). It forms part of our Terms of Service.

1. What you're paying for

JuppIt has a free tier that works without payment, including unlimited use on your own local network. Premium is an optional recurring subscription that raises or removes the free-tier limits (such as the number of PCs, monthly connections, and relay data) and unlocks premium features. The current price and billing period are always shown before you confirm payment.

2. Billing and renewal

• Premium is a subscription that renews automatically at the end of each billing period (monthly or yearly, whichever you chose) until you cancel.
• You are charged at the start of each period, using the payment method on file.
• Prices are shown inclusive of applicable taxes where required. Taxes are collected and remitted by our payment provider as the merchant of record.

3. Cancelling

You can cancel whenever you like — there is no minimum term and no cancellation fee. After cancelling you keep Premium until the end of the period you've already paid for, and it simply doesn't renew after that. Your account and data are unaffected: you drop back to the free tier rather than losing access to JuppIt.

How to cancel

• Bought on the web: use the manage-subscription link in your payment receipt email, or email us at support@juppit.app and we'll cancel it for you.
• Bought through Google Play: cancel in the Google Play Store under Payments & subscriptions → Subscriptions. We cannot cancel a Play subscription on your behalf.

4. Refunds

First payment — 14-day full refund

If you're not happy with Premium, contact us within 14 days of your first payment and we'll refund it in full, no explanation required. We ask for the email address on your JuppIt account so we can find the payment.

Renewals

Renewal payments are generally not refundable, because the subscription period has already begun. That said, if a renewal caught you by surprise — for example you meant to cancel and hadn't used Premium in that period — email us within 7 days of the charge and we'll review it. We'd rather sort it out than have you dispute the charge with your bank.

Part-used periods

We don't provide partial or pro-rata refunds for time remaining in a period you've paid for. You keep full access until that period ends.

If something is broken

If Premium doesn't work as described and we can't fix it for you, you're entitled to a refund regardless of the windows above. Tell us what's happening and we'll either resolve it or refund you.

5. Purchases made through Google Play

If you subscribed inside the Android app, Google is the seller and Google's refund process applies. You can request a refund directly through the Google Play Store, which handles requests automatically within the first 48 hours. After that, Play may route the request to us — and we apply the same windows described in section 4. You're welcome to email us first either way.

6. How to request a refund

Email support@juppit.app with:

• the email address on your JuppIt account;
• roughly when you were charged (and the order or receipt number if you have it);
• optionally, what went wrong — helpful for us, but not required within the 14-day window.

We aim to reply within 2 business days. We're a small team in India, so please allow for IST working hours.

7. How refunds are paid

Approved refunds go back to the original payment method — we can't redirect a refund elsewhere. Once we or our payment provider issue it, the money typically appears within 5–10 business days, depending on your bank or card issuer. Refunds of a Play purchase are processed by Google on Google's timeline.

8. Exceptions

We may decline a refund where:

• the request falls outside the windows above and the service worked as described;
• the account breached our Terms of Service — for example using JuppIt to access devices without the owner's consent;
• there is clear evidence of repeated subscribe-and-refund abuse across accounts.

None of this limits rights you have under the consumer law of your own country, which apply in addition to this policy.

9. Price changes

If we change the price of Premium, the new price applies from your next renewal, and we'll tell you beforehand so you can cancel if you'd rather not continue. We won't change the price of a period you've already paid for.

10. Free tier

The free tier involves no payment, so there is nothing to cancel or refund. You can delete your account and all associated data at any time on the account deletion page. Deleting your account does not by itself cancel an active Play subscription — cancel that in the Play Store as described above.

11. Contact us

Questions about this policy, a charge, or a cancellation? Email support@juppit.app. For anything else, including legal matters, use admin@juppit.app.